Chapter 8 – Business Planning
8

Business Planning

Back in Business · Strand 2: Understanding Enterprise

7 Learning
Outcomes

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8.1
Appreciate the importance of having a business plan and outline the key functions of a business plan
Appreciate / Outline
APPRECIATERecognise the meaning, value or importance. Cover what a business plan is, what it contains, and its four key functions.
Business plan: A written document that outlines a company's goals and the strategy for achieving them. No fixed template — but key elements are recommended.
Elements of a business plan
Executive Summary
A brief overview of the entire plan. Describes the business, explains why it will succeed, states the most important financial information and the level of funding required. Needs to be compelling to attract investors quickly.
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Market Analysis
Market trends, competitor analysis and target market data. Shows there is demand for the product and that the business can compete.
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Sales and Marketing
Market research results, the marketing mix and sales strategy. Shows how the business will reach and convert its target market.
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Financial Plan
Expected financial performance: cash flow forecast (1-3 years), fixed and variable costs, and projected profits. Shows financial viability.
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Production Plan
How goods or services will be produced and distributed. Includes machinery, production targets and lead times.
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Operational Plan
How the business will run day-to-day: staffing, stock management and operating hours. Gives investors confidence the business can operate efficiently.
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Business Model Canvas
A one-page tool mapping nine key areas including customer segments, revenue streams and key partners. Summarises how the business will deliver value and operate.
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Four key functions
1. Attract investment / access finance
Provides investors and lenders with the evidence they need to judge if the business is viable. The Financial Plan shows projected revenue and cash flow; the Market Analysis shows the opportunity.
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2. Set objectives and strategies
Sets out clear goals and maps how the business will achieve them. Allows performance to be measured against targets over time. The Sales and Marketing section details the strategy; the BMC shows how the business will operate.
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3. Assess market potential
Investigates if there is demand for the product and whether the business can compete. The Market Analysis covers the target market, trends and competitors. Sales and Marketing shows how demand will be met.
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4. Identify risks and challenges
Helps recognise obstacles — competition, financial limits, staffing issues — and outlines how they can be overcome. Market Analysis shows external threats; Financial Plan highlights funding gaps; Operational Plan shows production limits.
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Importance at different stages
Start-up stage
Clarifies the idea, defines the value proposition and assesses market demand. Essential for securing start-up funding. The Executive Summary and Financial Plan help persuade investors or LEOs.
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Growth and expansion stage
Guides expansion decisions. Updated sales forecasts and strategies for entering new markets or launching new products. Revised projections justify investment to grow the business further.
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Maturity stage
Acts as a tool for monitoring performance and maintaining efficiency. The Operational Plan allows management to benchmark results, manage staffing and adjust processes to protect profitability.
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8.2
Outline the importance of ethics and sustainability when planning in business
Outline
OUTLINEGive the main points. State each benefit and give a brief explanation of why it matters to the business.
1. Improves reputation and brand loyalty
Planning for ethics and sustainability builds trust and strengthens a brand's image. Customers are increasingly choosing businesses that act responsibly. This helps attract and retain customers over the long term.
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2. Attracts investment
Investors and lenders increasingly look at ESG (Environmental, Social and Governance) performance when deciding where to put money. A business with strong sustainability credentials is seen as a safer, more future-focused investment.
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3. Ensures legal and regulatory compliance
Planning for ethics and sustainability helps businesses avoid breaking environmental or labour laws. This prevents costly fines, reputational damage or being caught in a scandal (e.g. using sweatshop labour).
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4. Supports long-term profitability
Future-proofs the business against changes in laws or taxes. For example, switching to green energy now protects against future carbon taxes. Sustainable businesses are more efficient and better positioned for long-term success.
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8.3
Explain what is meant by a business model and appreciate its role within the business plan
Explain / Appreciate
EXPLAINGive a detailed account including reasons or causes. State what a business model is, then explain how it creates, delivers and captures value, and how it links to the business plan.
Business model — definition
Outlines how a company will operate, create, deliver, and capture value in economic, social and cultural contexts.

Example: Sky's business model is primarily subscription-based, charging customers a recurring fee for TV, broadband and mobile.
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Creates value
Defines what problem the business solves and what makes its offering valuable — such as price, quality, innovation or sustainability.

This is its value proposition: why a customer would choose this business over a competitor.
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Delivers value
Outlines how the business will reach customers and provide the product or service. Could be through a website, shop, mobile app or distribution partner.
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Captures value
Shows how the business earns income (e.g. sales, subscriptions, licensing) and builds long-term benefits like customer loyalty, data insights or brand growth.
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Role within the business plan
The business model is at the heart of the business plan — the core idea that connects all other elements.

The marketing plan links to customer segments, channels and relationships. The operational plan links to key resources, activities and partners. The financial plan links to revenue streams and cost structure.
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8.4
Identify the key elements of the business model canvas and outline the role of business models in successful enterprises
Identify / Outline
IDENTIFYName the nine elements of the BMC. For "outline the role", give the main points on why a clear business model helps enterprises succeed.

The nine elements — tap any block to explore

Key PartnersExternal stakeholders who help the business operate: suppliers, logistics providers, software platforms (e.g. Shopify), outsourced services.
Key ActivitiesEssential tasks: product design, manufacturing, marketing, distribution, customer support.
Key ResourcesAssets needed to create value: finances, human capital, IP, premises and equipment.
Value PropositionThe full range of benefits offered: price, quality, innovation, convenience, brand trust. Goes beyond the USP — it's the overall value experience.
Customer RelationshipsHow the business manages its image and engages customers: social media, brand ambassadors, in-store salespeople.
Customer SegmentsSpecific groups targeted by age, gender, location, habits and lifestyle. A business can target multiple segments.
ChannelsHow the business reaches customers and how customers communicate: in-store, phone, LiveChat, social media, email, direct or via retailers.
Cost StructureBoth fixed costs (rent, software) and variable costs (stock, wages, distribution, marketing).
Revenue StreamsTransactions (direct sales) or recurring (subscriptions, licences). A freemium model offers limited free access with upgrades.
Role of business models in successful enterprises
Guides decisions
A clear business model helps the business focus on its customers, understand how income will be generated, and plan how to deliver value effectively. Successful enterprises use it to guide pricing, marketing and operations.
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Supports adaptability
As markets change, the most adaptable enterprises revisit and evolve their model to stay ahead. Businesses like Netflix and Gym+Coffee have grown by choosing models that match customer needs and are scalable and cost-effective.
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8.5
Identify and compare the most common business models
Identify / Compare
COMPAREGive an account of similarities and differences between two or more models throughout. For each model: how it generates income and how it creates and delivers value to the customer.
ModelHow it generates incomeHow it creates and delivers value
Retail
E.g. SPAR, Life Style Sports
Buys finished goods from manufacturers or wholesalers and sells directly to customers at a mark-up price.Convenience: easy purchasing options. Choice: wide range in one place. Loyalty rewards: e.g. Tesco Clubcard.
Manufacturing
E.g. Nike, Apple, White Fox
Creates products from raw materials and sells them to retailers or directly to consumers at prices above production cost (B2B or B2C).Innovation: ongoing product development to meet customer needs. Efficiency: optimised production keeps costs down for customers.
Subscription
E.g. Spotify, gym membership, Sky
Charges customers a recurring fee (monthly or annual) for continued access to a product or service.Access: continuous use without ownership. Personalisation: tailored content or features. Flexible options for different budgets.
Franchise
E.g. Supermacs, McDonald's
Earns revenue from franchise fees and royalties paid by franchisees who run branches using the brand's name, systems and products.Faster growth: uses franchisees' own capital to open new branches. Consistent quality: franchisees follow set brand standards.
Affiliate
E.g. TikTok influencer/Amazon
Earns a commission for each sale made through a referral. Paid only when a sale is generated, limiting marketing risk.Influencer trust: leverages trusted recommendations to promote products. Targeted marketing: reaches specific audiences through relevant content creators.
8.6
Outline how digital technology is a driver of change in business
Outline
OUTLINEGive the main points. Cover the five key technologies and the internal and external drivers of change.
Five key digital technologies
AI and Machine Learning (ML)
Automates tasks, personalises customer service and speeds up decision-making using smart algorithms.

Example: businesses use models like ChatGPT to automate customer service and provide personalised interactions at scale.
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Big Data and Analytics
Turns large datasets into insights that help businesses predict trends and make smarter decisions.

Example: software like Tableau helps businesses visualise large datasets and identify market trends through interactive dashboards.
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Cloud Computing
Offers flexible, on-demand IT services without major upfront costs. Makes scaling and remote working easier.

Example: AWS (Amazon Web Services) provides scalable cloud storage and computing, letting businesses adapt IT resources to their needs.
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Blockchain
Enables secure and transparent record-keeping. Improves supply chain traceability and reduces fraud risks.

Example: Ethereum enables secure, transparent contracts to run the supply chain of a business.
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E-commerce Platforms
Simplify setting up and running online stores. Help businesses reach more customers and reduce costs.

Example: Shopify allows businesses of all sizes to quickly set up online stores, manage inventory and reach global markets.
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Internal and external drivers of change
Internal drivers
InnovationBusinesses must adapt ideas or create new products. Digital technology aids this process.
Efficiency and automationSave time and reduce errors through automation. E.g. Amazon uses warehouse robots.
Market research and dataCollect and analyse large data sets to make better decisions. E.g. Netflix uses AI to decide which shows to make.
Employee collaborationDigital tools help remote and global teams communicate and work together.
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External drivers
Evolving consumer behaviourDigital tech shapes how people shop and what they expect from brands.
Competitor pressureNew businesses using digital tools can disrupt markets, forcing others to adapt. E.g. Uber forced taxis to use apps.
GlobalisationTechnology allows businesses to access international markets more easily.
Media and public imageBrands are constantly in the public eye through social media. Viral trends and influencer reviews can instantly impact reputation.
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8.7
Identify and compare a number of technology-driven business models and outline the key characteristics of each model
Identify / Compare
COMPAREGive an account of similarities and differences throughout. Use the four headings: revenue generation, consumer access and cost, scalability and growth, user engagement and retention.
ModelRevenue generationConsumer access & costScalabilityUser engagement
Marketplace
eBay, Vinted, Adverts.ie
Commissions or listing fees on transactionsFree or low cost to browse; sellers may pay to listVery scalable — grows as more users join with little extra costReviews, ratings and personalisation keep users active
Subscription
Netflix, Spotify, Strava
Recurring payments — monthly or annual feesPay for access; premium tiers unlock full featuresEasy to scale globally — digital content at low marginal costPersonalised content and new features retain subscribers
Crowdfunding
Kickstarter, GoFundMe
Raises money upfront from many individuals before launchFree to browse; backers contribute in exchange for rewards or early accessCampaigns can go viral and reach global audiences without large budgetsUpdates, reward tiers and storytelling build emotional buy-in
Advertising-supported
YouTube, TikTok, Facebook
Advertisers pay per view, click or impression; not usersUsually free for consumers; ad-free premium options availableExtremely scalable — more users means more ads without significant added costAlgorithms personalise content to increase time spent on the platform
Click an LO to see its mind map.
📌 8.1 Business Plan
Business
Plan
Elements
Executive Summary | Market Analysis | Sales & Marketing
Financial Plan | Production Plan | Operational Plan | BMC
4 Functions
1. Attract investment / access finance
2. Set objectives and strategies to benchmark against
3. Assess market potential
4. Identify potential risks and challenges
3 Stages
Start-up: clarify idea, access funding
Growth: guide expansion, justify investment
Maturity: monitor performance and efficiency
📌 8.2 + 8.3 Ethics, Sustainability & Business Model
Ethics &
Business
Model
Ethics (8.2)
Improves reputation and brand loyalty
Attracts investment (ESG focus)
Ensures legal and regulatory compliance
Supports long-term profitability
Business Model (8.3)
Creates value: defines the value proposition
Delivers value: how the business reaches customers
Captures value: earns income and builds loyalty
Heart of the business plan — connects all elements
📌 8.4 Business Model Canvas
BMC
(9 blocks)
Left side
Key Partners: suppliers, logistics, outsourced services
Key Activities: design, manufacturing, marketing, support
Key Resources: finances, IP, human capital, premises
Centre
Value Proposition: overall value offered (goes beyond the USP)
Right side
Customer Relationships: social media, brand ambassadors
Channels: how business reaches customers
Customer Segments: target groups by age, location, lifestyle
Bottom
Cost Structure: fixed + variable costs
Revenue Streams: transactions, subscriptions, licences, freemium
📌 8.5 Common Business Models
5 Models
Retail
Buys from manufacturer/wholesaler → sells at mark-up. Value: convenience, choice, loyalty rewards
Manufacturing
Makes from raw materials → sells above production cost (B2B/B2C). Value: innovation, efficiency
Subscription
Recurring fee for continued access. Value: access, personalisation, flexible options
Franchise
Fees and royalties from franchisees. Value: faster growth using franchisees' capital
Affiliate
Commission per sale via referral. Value: targeted marketing, influencer trust
📌 8.6 + 8.7 Digital Technology & Tech-Driven Models
Digital
Economy
5 Technologies
AI & ML | Big Data | Cloud Computing | Blockchain | E-commerce
Drivers
Internal: innovation, efficiency, data analytics, collaboration
External: consumer behaviour, competition, globalisation, public image
4 Tech Models
Marketplace: commission/fees (eBay, Vinted)
Subscription: recurring fees (Netflix, Spotify)
Crowdfunding: upfront from many people (Kickstarter)
Advertising-supported: free to users, paid by advertisers (YouTube)
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Filter by LO then tap Start. Answers shuffle every time.
8.1Explain how PJ's business plan contributed to his success so far.OL Paper 2 · Q1(c)
ExplainGive a detailed account including reasons or causes.
Possible solutions could include
Helped attract financeA well-prepared business plan gives lenders and investors the evidence they need to decide if the business is worth backing. PJ's plan would have included a financial plan showing projected revenue and costs, helping him access the funding needed to launch and grow. Set clear goals and strategiesThe business plan gave PJ a roadmap for how to achieve his goals. It helped him stay focused, make informed decisions, and measure his progress against the targets he set at the start. Assessed market potentialBy carrying out a market analysis as part of his plan, PJ could identify that there was genuine customer demand for his product before investing. This reduced the risk of launching into a market with no customers. Identified risks and challengesPreparing a business plan forced PJ to think ahead about potential problems such as competition, costs or supply issues. Knowing these in advance allowed him to plan how to deal with them before they became serious issues.
8.2Outline three benefits to Coldplay of incorporating sustainability initiatives into their business planning.OL Paper 2 · Q3(d)
OutlineGive the main points; restrict to essential points of information.
Possible solutions could include
Improves reputation and brand loyaltyPlanning for sustainability builds trust and strengthens Coldplay's image. Fans are increasingly choosing to support artists and businesses that act responsibly, which helps build a loyal audience and increase merchandise and ticket sales. Attracts investment and sponsorshipInvestors and corporate sponsors increasingly look at environmental and social performance when deciding who to back. A sustainability plan demonstrates that Coldplay is a responsible partner, making it more attractive for sponsorship deals and partnerships. Ensures legal and regulatory compliancePlanning for sustainability helps Coldplay avoid breaking environmental laws related to energy use, waste or emissions at their concerts and events. This prevents costly fines and reputational damage that could harm the band's brand. Supports long-term profitabilitySustainable choices — like reusable staging materials or lower-emission touring — reduce costs over time. They also future-proof the business against tighter environmental regulations or carbon taxes that could affect non-sustainable touring operations.
8.7(i) Explain the term Crowdfunding. (ii) Explain two key characteristics of each of the following: Subscription Model, Advertising Model.HL Paper 1 · Q2(b)
ExplainGive a detailed account including reasons or causes.
Context — Grá Chocolates plans to use Kickstarter to fund a new factory.
(i) CrowdfundingCrowdfunding is when a business raises small amounts of money from many people online, usually before the product or service is launched. Backers often contribute in exchange for rewards, early access, or simply to support an idea they believe in. The platform earns revenue by charging the business a percentage of the total funds raised. (ii) Subscription Model — two key characteristics1. Regular payments from users: these businesses charge customers monthly or annually for continued access to content or features, making their income more reliable and predictable. E.g. Spotify and Strava offer both monthly and annual subscription options.
2. Content personalisation keeps users engaged: they use personalised content such as playlists, recommendations or exclusive features to keep users active and reduce the chance of cancellation. E.g. Netflix suggests shows based on your viewing habits. (ii) Advertising-supported Model — two key characteristics1. Revenue comes from advertisers, not users: these platforms are usually free for users, but generate income by charging advertisers to show ads based on user views, clicks or time spent. E.g. YouTube earns ad revenue when viewers watch content.
2. Scalability through user growth: the platform grows rapidly as more users join and create content, increasing ad reach without significant added cost. E.g. TikTok scales globally as new creators and viewers join.
8.7Using any two of the headings below, compare a subscription service such as the one discussed above with another technology-driven business model you have studied. Headings: Revenue generation | Consumer access and cost | Scalability and growth | User engagement and retention.HL Paper 2 · Q3(d)
CompareGive an account of the similarities and/or differences between two or more items, referring to both throughout.
Possible solutions (subscription vs advertising-supported, using two headings)
Revenue generationA subscription model earns income through recurring payments from users — monthly or annual fees paid directly by customers. E.g. Spotify charges users monthly for ad-free access. An advertising-supported model earns income from businesses paying to show ads to a free user base, not from the users themselves. E.g. YouTube earns revenue when advertisers pay per view or click. Both depend on a large, engaged user base, but one monetises users directly while the other monetises their attention indirectly. Scalability and growthBoth technology-driven models are highly scalable compared to traditional non-digital businesses — they can grow their user base without a proportional increase in costs. A subscription service scales by adding more subscribers to the same digital product globally at very low marginal cost. E.g. Netflix adding a million new subscribers costs little extra to serve. An advertising-supported platform scales as more users create more content and more ad inventory, attracting more advertisers and increasing revenue. E.g. TikTok grows as more creators join. The key difference is that advertising-supported platforms can generate revenue even without users paying.
8.7(i) Indicate by means of a tick the business model that best describes each: eBay, GoFundMe, Netflix. (ii) Describe any one of the following business models: Marketplace, Subscription, Crowdfunding.OL Paper 1 · Q2(d)
DescribeGive a detailed account of the main points. State the point. Explain it. Give an example.
(i) Answers
(i) Correct model for eacheBay = Marketplace. GoFundMe = Crowdfunding. Netflix = Subscription. (ii) Marketplace — describeState: A marketplace is a digital platform that connects buyers and sellers without holding inventory itself.
Explain: Revenue is typically earned through commissions on sales, listing fees or premium seller services. Marketplaces are highly scalable because adding new users requires little extra infrastructure cost.
Example: Vinted allows people to buy and sell second-hand clothes. Vinted earns a fee from buyers and offers sellers the option to promote their listings for a charge. (ii) Subscription — describeState: A subscription model charges users a recurring fee for continued access to a product or service.
Explain: This creates predictable revenue for the business and encourages customer loyalty through personalisation and regular updates. Users can usually choose monthly or annual plans.
Example: Spotify charges users monthly for ad-free music streaming with personalised playlists and offline listening features. (ii) Crowdfunding — describeState: Crowdfunding involves raising small amounts of money from many people online, usually before the product is launched.
Explain: The platform connects entrepreneurs seeking finance with individuals willing to fund new ideas. Backers may receive rewards or early access in return. The platform earns a percentage fee on the total funds raised.
Example: Kickstarter allows Irish start-ups to pitch their ideas to a global audience and raise the funds needed to develop a product before going to market.

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